Communication Skills

Communication is the mightiest of skills – whether written, audio or visual the power of communication cannot be overstated. Learn how to make every word and gesture count whether dealing with difficult situations, managing conflict or initiating change through the arts of persuasion and influence. Learn the techniques that will greatly improve your credibility and effectiveness with much less stress.

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Quick and effective, live and interactive, trainer-led webinars

Courses Dates

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Practice and Techniques, 22 Jul 2021

The Theory of Minute Taking, 22 Jul 2021

Preparing to Take Minutes, 22 Jul 2021

Essential Elements of a Successful Meeting, 22 Jul 2021

Module 3 - Developing Confidence, 28 Jul 2021

Module 2 - Being Assertive, Professional and Confident, 28 Jul 2021

Module 1 - The Role of the PA / Executive Assistant, 28 Jul 2021

Module 2: Persuasive Behaviours and Situational Management, 03 Aug 2021

Module 1: Assessing your Style and Assertiveness Level , 03 Aug 2021

Module 2, 04 Aug 2021

Module 1, 04 Aug 2021

Module 2: Reviewing the Principles of Speedwriting, 11 Aug 2021

Module 1: Introduction & Objectives, 11 Aug 2021

Module 3: Delegation, Motivation and Engagement, 12 Aug 2021

Module 2: Teamwork & Raising Performance and Setting Objectives, 12 Aug 2021

Module 1: Responsibilities and Behaviours of an Effective Manager , 12 Aug 2021

Module 3: How to Deploy your Skills to Build Lasting Positive Relationships - Value Differences, Influence, Receive Feedback and Improving Relationships, 13 Aug 2021

Module 2: Further Critical Building Block - Assertiveness Skills and Applying your Skills, 13 Aug 2021

Module 1: Critical Building Blocks – Interpersonal and Communication Skills, 13 Aug 2021

Report Writing - Module 1, 17 Aug 2021

Report Writing - Module 2, 17 Aug 2021

Report Writing - Module 3, 18 Aug 2021

Q & A, 20 Aug 2021

Module 3: Using Budgets to Manage and Control the Business, 20 Aug 2021

Module 2: Cash Budgets and Comparisons of Operational and Cash Budgets, 20 Aug 2021

Module 1: The Need for Budgeting and Operational Budgets, 20 Aug 2021

Module 1 - Principles, 23 Aug 2021

Module 2 - Planning for Success, 23 Aug 2021

Module 3 - Putting your Plan into Action, 24 Aug 2021

Module 4 - The Link Between Attitude and Performance, 26 Aug 2021

Module 3 - The Essentials of Good Telephone Manners, 26 Aug 2021

Module 2 - The Role of the Receptionist, 26 Aug 2021

Module 1 - Introduction and Workshop Objectives, 26 Aug 2021

Practice and Techniques, 01 Sep 2021

The Theory of Minute Taking, 01 Sep 2021

Preparing to Take Minutes, 01 Sep 2021

Essential Elements of a Successful Meeting, 01 Sep 2021

Module 1: Introduction and Workshop Objectives, 02 Sep 2021

Module 2: Planning your Writing, 02 Sep 2021

Module 3: Creating your Voice, 03 Sep 2021

Q & A, 03 Sep 2021

Controlling Cash, 03 Sep 2021

Using information from the income statement account and statement of financial position, 03 Sep 2021

Understanding the Income Statement Account and Statement of Financial Position, 03 Sep 2021

Module 6: Leaders as Coach - An Introduction, 07 Sep 2021

Module 5: Constructive Feedback and Performance Conversations, 07 Sep 2021

Module 4: Leaders vs Managers and Leadership Styles, 07 Sep 2021

Module 3 - How to Deal with Difficult Situations, 07 Sep 2021

Module 2 - Communication and Rapport, 07 Sep 2021

Module 1 - Behaviour, Yours and Theirs!, 07 Sep 2021

Module 3: Behaviour and Control , 13 Sep 2021

Module 2: Assertiveness and How to Apply It , 13 Sep 2021

Module 1: Developing Self Esteem , 13 Sep 2021

Q & A, 17 Sep 2021

Module 3: Using Budgets to Manage and Control the Business, 17 Sep 2021

Module 2: Cash Budgets and Comparisons of Operational and Cash Budgets, 17 Sep 2021

Module 1: The Need for Budgeting and Operational Budgets, 17 Sep 2021

Module 2: Successful Negotiations in Practice, 21 Sep 2021

Module 1: Principles, Planning, and Skills, 21 Sep 2021

Module 1: Mapping Your Role , 23 Sep 2021

Module 3: Your Personal Brand & Communication, 23 Sep 2021

Module 4: Planning to Succeed , 23 Sep 2021

Module 2: Your Place in the Team , 23 Sep 2021

Module 7: Developing an Effective Presentational style , 24 Sep 2021

Module 5: Decisions, Problem Solving and Projects, 24 Sep 2021

Module 6: Leading Within the Team , 24 Sep 2021

Module 3: A Positive Mental Attitude – Keeping Yourself Sane, 27 Sep 2021

Module 2: Telephone Skills – Tone, Pace and Techniques, 27 Sep 2021

Module 1: Customer Service – Getting it Great and Getting it Right, 27 Sep 2021

Module 3 - Developing Confidence, 07 Oct 2021

Module 2 - Being Assertive, Professional and Confident, 07 Oct 2021

Module 1 - The Role of the PA / Executive Assistant, 07 Oct 2021

Course Location Dates   Status
Minutes and Meetings View Dates Online 22 Jul 2021

Minutes and Meetings

Online

22 Jul 2021

 

Register Now » Available
Register Now » Available
Executive PA - Developing your Role View Dates Online 28 Jul 2021

Executive PA - Developing your Role

Online

28 Jul 2021

 

Register Now » Available
Register Now » Available
Persuading and Influencing Skills View Dates Online 03 Aug 2021

Persuading and Influencing Skills

Online

03 Aug 2021

 

Register Now » Available
Register Now » Available
Time Management View Dates Online 04 Aug 2021

Time Management

Online

04 Aug 2021

 

Register Now » Available
Register Now » Available
Speed Writing View Dates Online 11 Aug 2021

Speed Writing

Online

11 Aug 2021

 

Register Now » Available
Register Now » Available
Managing People Effectively Level 1 View Dates Online 12 Aug 2021

Managing People Effectively Level 1

Online

12 Aug 2021

 

Register Now » Available
Register Now » Available
Effective Interpersonal Skills View Dates Online 13 Aug 2021

Effective Interpersonal Skills

Online

13 Aug 2021

 

Register Now » Available
Register Now » Available
Report Writing View Dates Online 17 – 18 Aug 2021

Report Writing

Online

17 – 18 Aug 2021

 

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Register Now » Available
AAT - Budgeting for Business - Planning and Control View Dates Online 20 Aug 2021

AAT - Budgeting for Business - Planning and Control

Online

20 Aug 2021

 

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Register Now » Available
Project Management - Principles and Practice View Dates Online 23 – 24 Aug 2021

Project Management - Principles and Practice

Online

23 – 24 Aug 2021

 

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Register Now » Available
Professional Receptionist - Your Company's Image Matters! View Dates Online 26 Aug 2021

Professional Receptionist - Your Company's Image Matters!

Online

26 Aug 2021

 

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Register Now » Available
Minutes and Meetings View Dates Online 01 Sep 2021

Minutes and Meetings

Online

01 Sep 2021

 

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Register Now » Available
Better Business Writing View Dates Online 02 – 03 Sep 2021

Better Business Writing

Online

02 – 03 Sep 2021

 

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Register Now » Available
AAT - Finance for Non-Financial Managers View Dates Online 03 Sep 2021

AAT - Finance for Non-Financial Managers

Online

03 Sep 2021

 

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Register Now » Available
Managing People Effectively Level 2 View Dates Online 07 Sep 2021

Managing People Effectively Level 2

Online

07 Sep 2021

 

Register Now » Available
Register Now » Available
Dealing Effectively with Difficult People View Dates Online 07 Sep 2021

Dealing Effectively with Difficult People

Online

07 Sep 2021

 

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Register Now » Available
Developing Self Esteem and Assertiveness View Dates Online 13 Sep 2021

Developing Self Esteem and Assertiveness

Online

13 Sep 2021

 

Register Now » Available
Register Now » Available
AAT - Budgeting for Business - Planning and Control View Dates Online 17 Sep 2021

AAT - Budgeting for Business - Planning and Control

Online

17 Sep 2021

 

Register Now » Available
Register Now » Available
Negotiation Skills View Dates Online 21 – 22 Sep 2021

Negotiation Skills

Online

21 – 22 Sep 2021

 

Register Now » Available
Register Now » Available
Personal Assistant/Executive Assistant Advanced Masterclass View Dates Online 23 – 24 Sep 2021

Personal Assistant/Executive Assistant Advanced Masterclass

Online

23 – 24 Sep 2021

 

Register Now » Available
Register Now » Available
Exceptional Customer Service View Dates Online 27 Sep 2021

Exceptional Customer Service

Online

27 Sep 2021

 

Register Now » Available
Register Now » Available
Executive PA - Developing your Role View Dates Online 07 Oct 2021

Executive PA - Developing your Role

Online

07 Oct 2021

 

Register Now » Available
Register Now » Available
Please call us for the next available date for this course. Dates are added regularly and may not appear on this list. Tel: 020 7256 6668