Report Writing - Module 1, 12 Oct 2021

Report Writing - Module 2, 12 Oct 2021

Report Writing - Module 3, 13 Oct 2021

Module 1, 15 Oct 2021

Module 2, 15 Oct 2021

Module 1: Assessing your Style and Assertiveness Level , 19 Oct 2021

Module 2: Persuasive Behaviours & Situational Management, 19 Oct 2021

Presentation Skills: Module 1, 20 Oct 2021

Presentation Skills: Module 2, 20 Oct 2021

Essential Elements of a Successful Meeting, 27 Oct 2021

Preparing to Take Minutes, 27 Oct 2021

The Theory of Minute Taking, 27 Oct 2021

Practice and Techniques, 27 Oct 2021

Module 1 - Principles, 28 Oct 2021

Module 2 - Planning for Success, 28 Oct 2021

Module 3 - Putting your Plan into Action, 29 Oct 2021

Module 1 - Behaviour, Yours and Theirs!, 03 Nov 2021

Module 2 - Communication and Rapport, 03 Nov 2021

Module 3 - How to Deal with Difficult Situations, 03 Nov 2021

Module 1: Developing Self Esteem , 05 Nov 2021

Module 2: Assertiveness and How to Apply It , 05 Nov 2021

Module 3: Behaviour and Control , 05 Nov 2021

Module 1: Introduction and Workshop Objectives, 08 Nov 2021

Module 2: Planning your Writing, 08 Nov 2021

Module 3: Creating your Voice, 09 Nov 2021

Module 1 - Introduction and Workshop Objectives, 11 Nov 2021

Module 2 - The Role of the Receptionist, 11 Nov 2021

Module 3 - The Essentials of Good Telephone Manners, 11 Nov 2021

Module 4 - The Link Between Attitude and Performance, 11 Nov 2021

Module 1: Customer Service – Getting it Great and Getting it Right, 17 Nov 2021

Module 2: Telephone Skills – Tone, Pace and Techniques, 17 Nov 2021

Module 3: A Positive Mental Attitude – Keeping Yourself Sane, 17 Nov 2021

Module 1: Introduction & Objectives, 22 Nov 2021

Module 2: Reviewing the Principles of Speedwriting, 22 Nov 2021

Module 1: Principles, Planning, and Skills, 23 Nov 2021

Module 2: Successful Negotiations in Practice, 23 Nov 2021

Module 1, 29 Nov 2021

Module 2, 29 Nov 2021

Module 3, 29 Nov 2021

Module 4, 29 Nov 2021

Module 5, 30 Nov 2021

Module 6, 30 Nov 2021

Module 6, 30 Nov 2021

Module 1 - Principles, 01 Dec 2021

Module 2 - Planning for Success, 01 Dec 2021

Module 3 - Putting your Plan into Action, 02 Dec 2021

Module 1 - The Role of the PA / Executive Assistant, 02 Dec 2021

Module 2 - Being Assertive, Professional and Confident, 02 Dec 2021

Module 3 - Developing Confidence, 02 Dec 2021

Module 1, 03 Dec 2021

Module 2, 03 Dec 2021

Presentation Skills: Module 1, 07 Dec 2021

Presentation Skills: Module 2, 07 Dec 2021

Module 1: Assessing your Style and Assertiveness Level , 08 Dec 2021

Module 2: Persuasive Behaviours & Situational Management, 08 Dec 2021

Essential Elements of a Successful Meeting, 09 Dec 2021

Preparing to Take Minutes, 09 Dec 2021

The Theory of Minute Taking, 09 Dec 2021

Practice and Techniques, 09 Dec 2021

Report Writing - Module 1, 14 Dec 2021

Report Writing - Module 2, 14 Dec 2021

Report Writing - Module 3, 15 Dec 2021