Module 1: Mapping Your Role , 01 Feb 2022

Module 2: Your Place in the Team , 01 Feb 2022

Module 3: Your Personal Brand & Communication, 01 Feb 2022

Module 4: Planning to Succeed , 01 Feb 2022

Module 5: Decisions, Problem Solving and Projects, 02 Feb 2022

Module 6: Leading Within the Team , 02 Feb 2022

Module 7: Developing an Effective Presentational style , 02 Feb 2022

Report Writing - Module 1, 07 Feb 2022

Report Writing - Module 2, 07 Feb 2022

Report Writing - Module 3, 08 Feb 2022

Module 1 - Introduction and Workshop Objectives, 10 Feb 2022

Module 2 - The Role of the Receptionist, 10 Feb 2022

Module 3 - The Essentials of Good Telephone Manners, 10 Feb 2022

Module 4 - The Link Between Attitude and Performance, 10 Feb 2022

Module 1: Critical Building Blocks – Interpersonal and Communication Skills, 14 Feb 2022

Module 2: Further Critical Building Block - Assertiveness Skills and Applying your Skills, 14 Feb 2022

Module 3: How to Deploy your Skills to Build Lasting Positive Relationships - Value Differences, Influence, Receive Feedback and Improving Relationships, 14 Feb 2022

Module 1, 17 Feb 2022

Module 2, 17 Feb 2022

Module 1: Introduction and Workshop Objectives, 17 Feb 2022

Module 2: Planning your Writing, 17 Feb 2022

Module 3: Creating your Voice, 18 Feb 2022

Module 1: Developing Self Esteem , 22 Feb 2022

Module 2: Assertiveness and How to Apply It , 22 Feb 2022

Module 3: Behaviour and Control , 22 Feb 2022

Module 1: Introduction & Objectives, 24 Feb 2022

Module 2: Reviewing the Principles of Speedwriting, 24 Feb 2022

Presentation Skills: Module 1, 28 Feb 2022

Presentation Skills: Module 2, 28 Feb 2022

Module 1: Responsibilities and Behaviours of an Effective Manager , 03 Mar 2022

Module 2: Teamwork & Raising Performance and Setting Objectives, 03 Mar 2022

Module 3: Delegation, Motivation and Engagement, 03 Mar 2022

Module 1 - The Role of the Supervisor and Communicating Effectively, 04 Mar 2022

Module 2 - Enhancing your Credibility & Delegation / Giving Instructions, 04 Mar 2022

Module 3 - Motivation & Giving Effective Feedback, 04 Mar 2022

Module 1 - The Role of the PA / Executive Assistant, 10 Mar 2022

Module 2 - Being Assertive, Professional and Confident, 10 Mar 2022

Module 3 - Developing Confidence, 10 Mar 2022

Module 1: Customer Service – Getting it Great and Getting it Right, 14 Mar 2022

Module 2: Telephone Skills – Tone, Pace and Techniques, 14 Mar 2022

Module 3: A Positive Mental Attitude – Keeping Yourself Sane, 14 Mar 2022

Module 1 - Behaviour, Yours and Theirs!, 17 Mar 2022

Module 2 - Communication and Rapport, 17 Mar 2022

Module 3 - How to Deal with Difficult Situations, 17 Mar 2022

Module 1: Principles, 21 Mar 2022

Module 2: Planning for Success, 21 Mar 2022

Module 3: Putting your Plan into Action, 22 Mar 2022

Module 1: Assessing your Style and Assertiveness Level , 21 Mar 2022

Module 2: Persuasive Behaviours & Situational Management, 21 Mar 2022

Essential Elements of a Successful Meeting, 24 Mar 2022

Preparing to Take Minutes, 24 Mar 2022

The Theory of Minute Taking, 24 Mar 2022

Practice and Techniques, 24 Mar 2022

Module 1: Principles, Planning, and Skills, 31 Mar 2022

Module 2: Successful Negotiations in Practice, 31 Mar 2022

Module 1: Developing Self Esteem , 14 Apr 2022

Module 2: Assertiveness and How to Apply It , 14 Apr 2022

Module 3: Behaviour and Control , 14 Apr 2022