Exceptional Customer Service - A Positive Mental Attitude - Keeping yourself Sane

Duration

Interactive Live Webinar 90 minutes

Suitable for

Those new to customer service or who want to be energised with an injection of motivation and new ideas.Keeping customers happy while remaining stress-free yourself is a key business skill, especially vital right now.Addressing current issues you will learn how to feel great giving your customers a world class service so they keep coming back and recommending you and your company to others.

Instruction Method

What next?…

  • Customer Service – Getting it Great and Getting it Right
  • Telephone Skills – Tone, Pace and Techniques

Objectives

You will learn:

  • How to plan a completely proactive and positive approach
  • Controlling your inner dialogue
  • Pessimistic v optimistic mindset, recognise and deal withyours
  • Being solution focused – a path that works for you and yourcustomer
  • Actions points

Pre-course – to consider the advantages of an optimisticapproach

Duration (in days)

1

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Location Dates Price exc. VAT   Status
Please call us for the next available date for this course. Dates are added regularly and may not appear on this list. Tel: 020 7256 6668