Essential Elements of a Successful Meeting, 27 Oct 2021

Preparing to Take Minutes, 27 Oct 2021

The Theory of Minute Taking, 27 Oct 2021

Practice and Techniques, 27 Oct 2021

Module 1: Developing Self Esteem , 05 Nov 2021

Module 2: Assertiveness and How to Apply It , 05 Nov 2021

Module 3: Behaviour and Control , 05 Nov 2021

Module 1: Introduction and Workshop Objectives, 08 Nov 2021

Module 2: Planning your Writing, 08 Nov 2021

Module 3: Creating your Voice, 09 Nov 2021

Module 1 - Introduction and Workshop Objectives, 11 Nov 2021

Module 2 - The Role of the Receptionist, 11 Nov 2021

Module 3 - The Essentials of Good Telephone Manners, 11 Nov 2021

Module 4 - The Link Between Attitude and Performance, 11 Nov 2021

Module 1: Customer Service – Getting it Great and Getting it Right, 17 Nov 2021

Module 2: Telephone Skills – Tone, Pace and Techniques, 17 Nov 2021

Module 3: A Positive Mental Attitude – Keeping Yourself Sane, 17 Nov 2021

Module 1: Introduction & Objectives, 22 Nov 2021

Module 2: Reviewing the Principles of Speedwriting, 22 Nov 2021

Module 1: Principles, Planning, and Skills, 23 Nov 2021

Module 2: Successful Negotiations in Practice, 23 Nov 2021

Module 1: Responsibilities and Behaviours of an Effective Manager , 25 Nov 2021

Module 2: Teamwork & Raising Performance and Setting Objectives, 25 Nov 2021

Module 3: Delegation, Motivation and Engagement, 25 Nov 2021

Module 1 - The Role of the Supervisor and Communicating Effectively, 26 Nov 2021

Module 2 - Enhancing your Credibility & Delegation / Giving Instructions, 26 Nov 2021

Module 3 - Motivation & Giving Effective Feedback, 26 Nov 2021

Module 1, 29 Nov 2021

Module 2, 29 Nov 2021

Module 3, 29 Nov 2021

Module 4, 29 Nov 2021

Module 5, 30 Nov 2021

Module 6, 30 Nov 2021

Module 6, 30 Nov 2021

Module 1 - Principles, 01 Dec 2021

Module 2 - Planning for Success, 01 Dec 2021

Module 3 - Putting your Plan into Action, 02 Dec 2021

Module 1 - The Role of the PA / Executive Assistant, 02 Dec 2021

Module 2 - Being Assertive, Professional and Confident, 02 Dec 2021

Module 3 - Developing Confidence, 02 Dec 2021

Module 1, 03 Dec 2021

Module 2, 03 Dec 2021

Module 1 - Behaviour, Yours and Theirs!, 06 Dec 2021

Module 2 - Communication and Rapport, 06 Dec 2021

Module 3 - How to Deal with Difficult Situations, 06 Dec 2021

Presentation Skills: Module 1, 07 Dec 2021

Presentation Skills: Module 2, 07 Dec 2021

Module 1: Assessing your Style and Assertiveness Level , 08 Dec 2021

Module 2: Persuasive Behaviours & Situational Management, 08 Dec 2021

Essential Elements of a Successful Meeting, 09 Dec 2021

Preparing to Take Minutes, 09 Dec 2021

The Theory of Minute Taking, 09 Dec 2021

Practice and Techniques, 09 Dec 2021

Report Writing - Module 1, 14 Dec 2021

Report Writing - Module 2, 14 Dec 2021

Report Writing - Module 3, 15 Dec 2021

Module 1: Responsibilities and Behaviours of an Effective Manager , 20 Jan 2022

Module 2: Teamwork & Raising Performance and Setting Objectives, 20 Jan 2022

Module 3: Delegation, Motivation and Engagement, 20 Jan 2022

Module 1 - The Role of the Supervisor and Communicating Effectively, 21 Jan 2022

Module 2 - Enhancing your Credibility & Delegation / Giving Instructions, 21 Jan 2022

Module 3 - Motivation & Giving Effective Feedback, 21 Jan 2022

Module 1: Critical Building Blocks – Interpersonal and Communication Skills, 14 Feb 2022

Module 2: Further Critical Building Block - Assertiveness Skills and Applying your Skills, 14 Feb 2022

Module 3: How to Deploy your Skills to Build Lasting Positive Relationships - Value Differences, Influence, Receive Feedback and Improving Relationships, 14 Feb 2022

Module 4: Leaders vs Managers and Leadership Styles, 16 Feb 2022

Module 5: Constructive Feedback and Performance Conversations, 16 Feb 2022

Module 6: Leaders as Coach - An Introduction, 16 Feb 2022

Module 1: Responsibilities and Behaviours of an Effective Manager , 03 Mar 2022

Module 2: Teamwork & Raising Performance and Setting Objectives, 03 Mar 2022

Module 3: Delegation, Motivation and Engagement, 03 Mar 2022

Module 1 - The Role of the Supervisor and Communicating Effectively, 04 Mar 2022

Module 2 - Enhancing your Credibility & Delegation / Giving Instructions, 04 Mar 2022

Module 3 - Motivation & Giving Effective Feedback, 04 Mar 2022