Suitable for
Supervisors, First Line Managers and Team Leaders of all types of teams - Virtual teams working remotely or teams working in the same location, as these core skills are key where ever your staff are located.
Supervisors, First Level Managers and Team Leaders who have been in the role for a short time and would like to gain a better understanding of what is involved in motivating, delegating and overseeing team and individual tasks and to gain commitment to get them right first time.
Programme
Module 1: The Role of the Supervisor and Communicating Effectively
Introduction & Workshop Objectives
- Finding out what you want to achieve today
Role of Supervisor
- Identifying your personal strengths, skills and qualities
- Your Role - Activities an effective Supervisor is involved in
- Action Centered Leadership
Communicating Effectively
- What is communication?
- Why it can go wrong so often and how to avoid it
- Reducing misunderstandings
- Importance of listening
Module 2: Enhancing your Credibility & Delegation / Giving Instructions
Learning from the previous Module and Objectives for today
- Your key Learning Points from the previous Module
- Your Objectives for this Module
Enhancing your Credibility
- Behaviours supporting credibility
- How can you establish or enhance credibility
Delegation / Giving Instructions
- Why should we delegate?
- What stops us from delegating
- Steps of successful delegation
- Avoiding reverse delegation
Module 3: Motivation & Giving Effective Feedback
Learning from the previous Module and Objectives for today
- Your key Learning Points from the previous Module
- Your Objectives for this Module
Motivation
- What motivates you?
- Key principles of staff motivation
- Test yourself: How well do you motivate?
- Tips on how to motivate others
Giving Effective Feedback
- Motivational and developmental feedback
- Two types of feedback – what they are, when to use, and where to use
- Giving effective feedback – guidelines
Every module concludes with:
- A round up of action points and changes you plan to make