Suitable for
Personal Assistants, senior secretaries, management assistants and executive assistants who are looking to develop their role.The aims are to improve your insights and gain up to date techniques and tactics in line with the higher level responsibilities and the changing expectations of the PA/EA role.
Programme
Module 1: The Role of the PA/Executive Assistant - 90 minutes
You will learn:
- Introductions – gettingto know each other
- The skills andqualities you need to provide the proactive support your manager expects
- A better understandingof the reality of your job
- How to define anddevelop your role
- Q & A and follow up
Module 2: Getting the most out of your working relationships - 90 minutes
You will learn:
- Knowledge of the Four Working Styles
- Working effectively with your executive
- To identify your strengths and aspects for development
- Q & A and follow up
Module 3: Building Confidence and assertiveness - 90 minutes
You will learn:
- Definition ofassertive behaviour
- How to applyassertiveness effectively
- The key aspects of communicatingconfidently using scenarios
- Q & A and followup
Module 4: Taking more control and responsibility - 90 minutes
You will learn:
- Maps of Influence –Internal & External
- Prioritising and planningyour work
- How to effectivelymanage interruptions
- Sometimes saying “No”confidently is the best policy
- Q & A and follow up
Module 5: Decision making/problem solving and organising and managing small events/projects - 90 minutes
You will learn:
- To look at a decisionfrom all points of view
- Organising and managingsmall projects and events
- The keys to successfuldelegating
- Q & A and follow up
Module 6: Role Effectiveness - 90 minutes
You will learn:
- Role Effectiveness –the ten dimensions
- Q & A and followup
Module 7: Future development for your role - 90 minutes
You will learn:
- Diary Management
- Top tips for runningmeetings
- Processing expenses
- The importance of continuingprofessional development
- Working out awell-developed plan for change to transform your role and performance
- Q & A and follow up