Suitable for
Anyone who needs to get their point across in a persuasive way to initiate change, impel action or defuse difficult situations.It is relevant both for managers who want to get their team onside or those who have a specialist, technical or customer-facing role and who need to speak simply and powerfully to reach the hearts and minds of their audience.
Programme
Module 1: Assessing your Style and Assertiveness Level
Your style – Positive and Assertive
- Identify your own natural style of influencing and communication
- Setting the context for this type of communication within your role
- Traits & behaviours of non- assertive behaviour
- Evaluating yourself against non-assertive behaviour and exploring changes needed
- Getting your ideas across in an assertive and effective way
Aspects of Influential Communication
- How non-verbal language can influence positively and negatively
- Establishing and maintaining rapport through finding common ground
- Your personal communication style – self-analysis/skills audit
- Evaluation of self – What do I do well? What could I do better? Overall how am I doing?
Pre-course – to consider your natural style and assertiveness level
Module 2: Persuasive Behaviours & Situational Management
- Defining persuasiveness and what makes a person a good persuader
- Questioning techniques and active listening skills
- Persuasion tactics to shape others’ opinions and/or gain agreement
Dealing with Typical Situations
- Preparing your argument by developing an persuasive strategy
- Research - know your topic and your facts
- Exploring perceptual positions – coaching exercise
- How to handle sensitive and difficult issues – own examples
- Practice with your peers on your own persuasive situation, prepare, deliver and gain feedback
The Way forward
- Summary, review and taking the new ideas back to your workplace
Pre-course – To consider a work issue which does or has caused you difficulties?