Managing People Effectively
14 – 15 Jan 2021 [change course]

  1. 1: Course
  2. 2: Attendees
  3. 3: Terms
  4. 4: Confirm & Pay

Register for this Course


Live interactive webinars - 6 modules of 120 mins

Suitable for

The modules and the programme are suitable for first line, middle and senior Managers and Leaders who have had little training or who want a refresher and update their skills with new and most effective techniques taken from current Management thinking. These skills are equally relevant for remote working, virtual teams or those sitting in the same office.




By the end of the course you will be able to:

  • Learn from your trainer as well as through group interaction, discussion and opportunities to practice new techniques
  • Understand your responsibilities for performance and have gained the principles and practice to establish and maintain a motivated team that get results
  • Develop leadership capabilities, incorporate leadership styles and coaching conversation techniques in order to bring an extra dimension to your own performance and build an independent and high achieving team
  • Gain an increased ability to support your staff to work to their highest capability and commitment level
  • Develop ways of communication and interaction with your team enabling you to maintain and create positive, proactive, independent and motivated staff that get results, feel more appreciated and also enable yourself to use your own time in a more effective way


Module 1: Responsibilities and Behaviours of an Effective Manager 120 minutes

and how to give effective feedback


  • Define your role, responsibilities and behavioural characteristics of a successful manager
  • Give effective feedback to get the best from your team – especially using tools on giving useful appreciation
  • Learn to observe success
  • Create a positive team


The Successful Manager

  • From Expert to Manager
  • Your Role and Key Management Responsibilities using the John Adair model
  • Identify and Role Model Appropriate and Desirable Behaviour
  • Delivering Effective Feedback
  • Why is Feedback a Most Valuable Tool?
  • How to Give Constructive both Motivational and Developmental Feedback
  • What is Going Well? Notice Success – Your Own and From Others around You
  • Feedback is Underused, but Vital to Ensure Staff Work to The Best of Their Abilities– Principles which Make it Most Effective
  • Raising Performance by Giving Effective and Useful Appreciation
  • Learn to Observe and Communicate Useful Resources, Capabilities and Strengths

Module 2: Teamwork & Raising Performance and Setting Objectives 120 minutes


  • Understand the importance of building a team and defining the team purpose
  • Ensures the right tasks get done – Practice and use a conversation framework
  • Clarify performance expectations – eliminate misunderstandings about the way things need to be done
  • Agree and set appropriate objectives with your staff


Teamwork – Important to Enable Highest Outcomes Possible

  • What is Teamwork?
  • Team vs Group
  • Teams – Key areas to look out for
  • Team Effectiveness Questionnaire

Maintaining and Raising Performance

  • What is Performance Management - Important Principles
  • Clarifying and Agreeing Expectations – Practical Exercise

Setting Objectives and Measuring Results

  • The importance of Objectives
  • What are SMART Objectives and How to Agree and Implement Them
  • Reviewing and Assessing Performance Targets

Module 3: Delegation, Motivation and Engagement 120 minutes


  • Acknowledge the importance of delegation
  • Delegate effectively while still feeling in control
  • Appreciating the power of motivation
  • Improve motivation
  • Create engagement in your staff – Achieving team goals


Effective Delegation

  • What is Delegation?
  • Key Principles
  • What Stops you from Delegating
  • Why should You Delegate and How to Make it Work
  • Main Steps for Successful Delegation

Motivation & Engagement

  • What Motivates You Personally
  • Key Principles of Motivation to Reach Optimum Performance
  • What do Employees Want Most
  • Learning to Get to Know Each Individual Staff Member
  • Practicing a Motivational Conversation
  • Tips on How to Motivate Others – A Useful Summary
  • What is Engagement
  • How does a Buy In into Company Goals Result in Achieving Team GOALS

Module 4: Leaders vs Managers and Leadership Styles 120 minutes


  • Understand the difference between a Manager and a Leader
  • Focus on your successes – your skills and personal and professional strengths
  • Develop your leadership capabilities
  • Implement effective use of management and leadership techniques to achieve great results
  • Recognise your leadership style and decide on the appropriate leadership style to suite your team members
  • Avoid micromanaging and controlling vs lacking guidance


Becoming a Leader

  • Difference Between Leaders and Managers
  • What Do Leaders Do?
  • Building On Your Success

Situational Leadership

  • The Different Leadership Styles
  • The Balance between Teaching New Skills and Supporting your Staff
  • Recognise the Key Stages – Directing/Training/Coaching/Delegation
  • When to Use a Particular Leadership Style
  • Develop an Effective Leadership Style to Suit your Team Members
  • Eliminating the Risk of Micromanaging and Controlling your Staff vs Lacking Giving Guidance
  • Reduce Difficult Behaviour and a Potential Reason for Conflict

Module 5: Constructive Feedback and Performance Conversations 120 minutes
- Important Skills Needed


  • Further develop your leadership capabilities
  • Develop effective conversation techniques in order to bring an extra dimension to your own performance
  • Understand how coaching principles can help conducting productive conversations
  • Create a positive culture
  • Build an independent, motivated and high performing team
  • Appreciate the importance of continuous performance conversations
  • Know how to conduct more constructive and useful feedback and performance conversations to enable positive change


Improving performance

  • Performance Management
  • The Move from an Annual Event to a Continuous Process
  • Effective Conversations and Interaction with Staff – Useful Skills
  • What can we learn from Coaching Techniques
  • Helping individuals to reach their best performance
  • Useful and Impactful Questions
  • A Motivational Conversation
  • Conducting Constructive Performance and Feedback Conversations
  • Raising Performance
  • The Importance of Agreeing Expectations and Standards of Key Performance Indicators Individually with Every Staff Member
  • Develop Skills and Knowledge required – Understanding the Key Principles of the Solution Focused Approach
  • Conducting a Constructive Performance Conversation – Enable Positive Progress and Change

Module 6: Leaders as Coach – An Introduction 120 minutes
plus a 90 min add on for more coaching practice


This module is for Leaders and Managers who want to be more effective and support their staff to work to their highest capability and commitment level. Conducting coaching style conversations to create self-managed and independently working staff who as a consequence feel more appreciated and suffer less stress.

  • Improve results and enable your staff to reach the team goals
  • Understand when coaching is the appropriate Leadership style
  • Understand the benefits of coaching to your team members and yourself – create committed people who achieve their goals more easily with less time involvement from you
  • Practice listening & questioning skills – vital coaching techniques to create high performing, motivated and engaged staff
  • Understand how to plan and deliver a coaching session using a progress and solution focused coaching model – deliver a short session


Coaching as a Management and Leadership Style

Be a Better Manager and Leader by Conducting Coaching Conversations

  • What is Coaching and What Is It Not
  • When is Coaching the Right Tool
  • The Benefits of Coaching for Everyone Involved – Creating Committed and Successful Teams resulting in Successful Organisations who Survive in a Challenging World

Coaching Skills

  • Importance of Active Listening
  • Questioning and Paraphrasing Techniques that Create New Ways of Thinking and Behaving to Produce Better Results and Generate Solutions

Coaching Model

  • A Time Effective and Progress Orientated Coaching Model
  • Example Stages of a Successful Coaching Conversations
  • Key Techniques and Principles of Coaching – Enable Positive Change

Practice Coaching Skills

  • How to Plan and Deliver a Possible Coaching Session
  • Observing and Assessing Skills

Duration (in days)

Course Price per Person GBP exc. VAT Attendees
Managing People Effectively
14 – 15 Jan 2021
Price per Person: £720.00 exc. VAT
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