Managing People Effectively - Level 1
26 Nov 2020 [change course]

  1. 1: Course
  2. 2: Attendees
  3. 3: Terms
  4. 4: Confirm & Pay

Register for this Course


One day

Suitable for

Anyone responsible for the performance of an individual or a team.




By the end of the course you will be able to:

  • Apply desirable behaviours and useful management tools
  • Understand the role of a good manager
  • Assess what is already working well to build on your current successes
  • Clarify performance expectations with your staff
  • Attain results through setting objectives
  • Improve the way you communicate by gaining understanding through questioning and listening
  • Appreciate the importance of delegation and ensure that you execute successful delegation
  • Deliver motivational and developmental feedback
  • Appreciate the power of motivation


Introduction & Workshop Objectives

  • Establish what you want to achieve

Characteristics of an Effective Manager

  • What is already going well?
  • Identify and role model appropriate and desirable behaviours


  • Defining expectations
  • Observing performance
  • Measuring output

Setting Objectives and Measuring Results

  • How to set SMART objectives

Communication - Questioning and Listening

  • Skills for getting information
  • Listening - the critical element of communication

Effective Delegation

  • Why should you delegate?
  • Main Steps for successful delegation

Delivering Effective Feedback

  • Motivational
  • Developmental


  • The key to gaining optimum performance from your team

The Way Forward

  • Taking ideas back to the workplace and putting them into action

Duration (in days)

Course Price per Person GBP exc. VAT Attendees
Managing People Effectively - Level 1
26 Nov 2020
Price per Person: £375.00 exc. VAT
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