Suitable for
PAs, senior secretaries, management assistants and executive assistants who are looking to develop their role. The aims are to improve their skills and gain up- to-date techniques and tactics in line with their higher level responsibilities and the changing expectations of the PA/EA role.
Programme
Introduction & workshop objectives
The Role of the PA / Executive Assistant
- What skills and qualities you need to provide the proactive support your manager expects
- Knowledge of the Four Working Styles
- Identifying your strengths and aspects for development
Understanding the reality of your job
- Analysing your role
- Diary management
- Managing your workload and your manager
- Setting priorities and achieving deadlines
Preparing and presenting information
- On your own behalf / on behalf of your executive
Decision making / problem solving
- Developing a logical and objective approach
- Looking at a decision from all points of view
- Increase lateral thinking skills
Building confidence and assertiveness
- What is assertive behaviour and how to apply it
- Communicating more effectively
- Positive thinking building on a firm foundation
Taking more control and responsibility
- Coping with “unreasonable” demands
- Managing interruptions
- Prioritising your work
- Successful delegating
Managing small projects / events
- How to plan and think ahead for success
- Tools and techniques to use
Leadership motivation tools
- Increasing your motivation to lead
Controlling and Diffusing your Anger
- Understand what causes your anger
- Manage and reduce your angry reactions
- Use problem solving / communication skills
The way forward
- Working out a well-developed plan for change to transform your role and performance
