"I've a huge document to build and now I have some direction on how I'm going to do it. It was excellent! Most courses DRAG. But this raced by! Good humour and presentation style from trainer."

"Excellent to assist officers in interpreting and formatting data received"

"The trainer was excellent, her delivery was interactive, she covered all points well, she shed light into the area of change."

"Good trainer, friendly, knowledgeable, approachable. Good exercises that helped me to understand complex issues"

"Well paced, informative, PRACTICAL"

"Excellent course. Very enjoyable."

"I learnt that I do not actually listen as well as I thought!"

"I learnt a new and very useful skill in a short space of time"

"I thought the course was magnificent and it was easy to relate it to our working environment."

"Very well facilitated - genuinely felt we were being instructed and advised by someone with extensive relevant experience"