Exceptional Customer Service -Telephone Skills - Tone, Pace and Techniques

Duration

Interactive Live Webinar 90 minutes

Suitable for

Those new to customer service or who want to be energised with an injection of motivation and new ideas.Keeping customers happy while remaining stress-free yourself is a key business skill, especially vital right now.Addressing current issues you will learn how to feel great giving your customers a world class service so they keep coming back and recommending you and your company to others.

Instruction Method

What next?…

  • Customer Service – Getting it Great and Getting it Right
  • A Positive Mental Attitude – Keeping Yourself Sane

Objectives

You will learn:

  • They can’t see you! Developing an empathetic and positivetelephone style
  • Best practice techniques for handling different types ofcalls
  • Projecting the right attitude – OK Corral – sound like itmatters
  • Dealing with difficult callers – are they sad, stressed,angry and anxious
  • Action points

Pre-course - to consider how you handle calls at presentand a difficult call scenario to share


Duration (in days)

1

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Location Dates Price exc. VAT   Status
Online 23 Jun 2020 £90.00

Online

23 Jun 2020

£90.00 exc. VAT

 

Register Now » Available
Register Now » Available
Please call us for the next available date for this course. Dates are added regularly and may not appear on this list. Tel: 020 7256 6668