Exceptional Customer Service - Getting it Great and Getting it Right

Duration

Interactive Live Webinar 90 minutes

Suitable for

Those new to customer service or who want to be energised with an injection of motivation and new ideas.Keeping customers happy while remaining stress-free yourself is a key business skill, especially vital right now.Addressing current issues you will learn how to feel great giving your customers a world class service so they keep coming back and recommending you and your company to others.

Instruction Method

What next?…

  • Telephone Skills – Tone, Pace and Techniques
  • A Positive Mental Attitude – Keeping Yourself Sane

Objectives

You will learn:

  • Delivering the first-class service your customers want
  • 4Ps of customer service that make a difference
  • Projecting the right image – your brand matters
  • Analysing your customers’ moments of truth
  • Action points

Pre-course – to consider times when you have received a negative and an exceptional customer service

Duration (in days)

1

Show the next months in

Location Dates Price exc. VAT   Status
Online 12 Jan 2021 £90.00

Online

12 Jan 2021

£90.00 exc. VAT

 

Register Now » Available
Register Now » Available
Please call us for the next available date for this course. Dates are added regularly and may not appear on this list. Tel: 020 7256 6668