Duration

7 modules of 90 minutes, as a complete programme for public open groups; or a complete or customized programme for in-house groups.

Suitable for

Personal Assistants, senior secretaries, management assistants and executive assistants who are looking to develop their role.The aims are to improve your insights and gain up to date techniques and tactics in line with the higher level responsibilities and the changing expectations of the PA/EA role.

Objectives

By the end of the course you will be able to:

• Redefine your role as an Executive PA and understand others’ expectations
• Apply new techniques to build a more successful working relationship with your manager
• Practise the principles of assertive behaviour and communicate confidently and credibly
• Plan and monitor ongoing tasks and projects successfully
• Contribute effectively within meetings
• Manage your time more effectively
• Develop tips and techniques for analysing problems and making decisions
• Develop your role and take accountability

Programme

Module 1: The Role of the PA/Executive Assistant - 90 minutes

You will learn:

• Introductions – gettingto know each other
• The skills andqualities you need to provide the proactive support your manager expects
• A better understandingof the reality of your job
• How to define anddevelop your role
• Q & A and follow up

Module 2: Getting the most out of your working relationships - 90 minutes

You will learn:

• Knowledge of the Four Working Styles
• Working effectively with your executive
• To identify your strengths and aspects for development
• Q & A and follow up

Module 3: Building Confidence and assertiveness - 90 minutes

You will learn:

• Definition ofassertive behaviour
• How to applyassertiveness effectively
• The key aspects of communicatingconfidently using scenarios
• Q & A and followup

Module 4: Taking more control and responsibility - 90 minutes

You will learn:

• Maps of Influence –Internal & External
• Prioritising and planningyour work
• How to effectivelymanage interruptions
• Sometimes saying “No”confidently is the best policy
• Q & A and follow up

Module 5: Decision making/problem solving and organising and managing small events/projects - 90 minutes

You will learn:

• To look at a decisionfrom all points of view
• Organising and managingsmall projects and events
• The keys to successfuldelegating
• Q & A and follow up

Module 6: Role Effectiveness - 90 minutes

You will learn:

• Role Effectiveness –the ten dimensions
• Q & A and followup

Module 7: Future development for your role - 90 minutes

You will learn:

• Diary Management
• Top tips for runningmeetings
• Processing expenses
• The importance of continuingprofessional development
• Working out awell-developed plan for change to transform your role and performance
• Q & A and follow up

Duration (in days)