Managing People Effectively Level 1

Duration

Live interactive webinars - 3 modules of 120 mins

Suitable for

The modules and the programme are suitable for first line, middle and senior Managers and Leaders who have had little training or who want a refresher and update their skills with new and most effective techniques taken from current Management thinking. These skills are equally relevant for remote working, virtual teams or those sitting in the same office.

Objectives

By the end of the course you will be able to:

  • Learn from your trainer as well as through group interaction, discussion and opportunities to practice new techniques
  • Understand your responsibilities for performance and have gained the principles and practice to establish and maintain a motivated team that get results
  • Develop leadership capabilities, incorporate leadership styles and coaching conversation techniques in order to bring an extra dimension to your own performance and build an independent and high achieving team
  • Gain an increased ability to support your staff to work to their highest capability and commitment level
  • Develop ways of communication and interaction with your team enabling you to maintain and create positive, proactive, independent and motivated staff that get results, feel more appreciated and also enable yourself to use your own time in a more effective way

Programme

Module 1: Responsibilities and Behaviours of an Effective Manager 120 minutes

and how to give effective feedback

Objective:

  • Define your role, responsibilities and behavioural characteristics of a successful manager
  • Give effective feedback to get the best from your team – especially using tools on giving useful appreciation
  • Learn to observe success
  • Create a positive team

Content:

The Successful Manager

  • From Expert to Manager
  • Your Role and Key Management Responsibilities using the John Adair model
  • Identify and Role Model Appropriate and Desirable Behaviour
  • Delivering Effective Feedback
  • Why is Feedback a Most Valuable Tool?
  • How to Give Constructive both Motivational and Developmental Feedback
  • What is Going Well? Notice Success – Your Own and From Others around You
  • Feedback is Underused, but Vital to Ensure Staff Work to The Best of Their Abilities– Principles which Make it Most Effective
  • Raising Performance by Giving Effective and Useful Appreciation
  • Learn to Observe and Communicate Useful Resources, Capabilities and Strengths

Module 2: Teamwork & Raising Performance and Setting Objectives 120 minutes

Objective:

  • Understand the importance of building a team and defining the team purpose
  • Ensures the right tasks get done – Practice and use a conversation framework
  • Clarify performance expectations – eliminate misunderstandings about the way things need to be done
  • Agree and set appropriate objectives with your staff

Content

Teamwork – Important to Enable Highest Outcomes Possible

  • What is Teamwork?
  • Team vs Group
  • Teams – Key areas to look out for
  • Team Effectiveness Questionnaire

Maintaining and Raising Performance

  • What is Performance Management - Important Principles
  • Clarifying and Agreeing Expectations – Practical Exercise

Setting Objectives and Measuring Results

  • The importance of Objectives
  • What are SMART Objectives and How to Agree and Implement Them
  • Reviewing and Assessing Performance Targets

Module 3: Delegation, Motivation and Engagement 120 minutes

Objective:

  • Acknowledge the importance of delegation
  • Delegate effectively while still feeling in control
  • Appreciating the power of motivation
  • Improve motivation
  • Create engagement in your staff – Achieving team goals

Content

Effective Delegation

  • What is Delegation?
  • Key Principles
  • What Stops you from Delegating
  • Why should You Delegate and How to Make it Work
  • Main Steps for Successful Delegation

Motivation & Engagement

  • What Motivates You Personally
  • Key Principles of Motivation to Reach Optimum Performance
  • What do Employees Want Most
  • Learning to Get to Know Each Individual Staff Member
  • Practicing a Motivational Conversation
  • Tips on How to Motivate Others – A Useful Summary
  • What is Engagement
  • How does a Buy In into Company Goals Result in Achieving Team GOALS


Duration (in days)

3

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Location Dates Price exc. VAT   Status
Please call us for the next available date for this course. Dates are added regularly and may not appear on this list. Tel: 020 7256 6668