Interactive Live Webinar 90 minutes
This comprehensive webinar takes a good look at every form and method of communication and is therefore essential learning for all individuals, leaders and managers who would like to enhance their communication skills in the workplace, including developing their spoken, written, digital and listening skills, as well as enhancing their awareness of the role that body language plays in communication.
If you ask people in an organisation what they think the greatest organisation failing is, the vast majority will tell you that it’s ‘poor communication’. So why are we always so bad at telling each other and our clients the things they need to know?
It’s all too easy to take things for granted and assume that people know or understand, or that someone else is dealing with it. It’s also easy to misinterpret what is expected, which can easily begin a chain reaction of unwanted events.
By the end of this course you will be able to:
- Understand and experience howthrough taking a comment the wrong way, inadvertently creating amisunderstanding or sharing the ‘wrong’ message how quickly you can watch the impendingdisaster unfold
- Open yourself up to building trust, getting your point across, having greater empathy and understanding, growing relationships and providing clarity and direction in terms of how you communicate
- See how increased engagement leads to improved productivity and teamwork, with a positive effect and impact on morale and motivation
- Learn how to be a better communicator and how adjust style to suit the audience, it can lead to greater opportunity for growth and success in the workplace