Persuading and Influencing Skills
Duration
2 modules of 120 minutes, as a complete course
Suitable for
Anyone who needs to get their point across in a persuasive way to initiate change, impel action or defuse difficult situations. It is relevant both for managers who want to get their team onside or those who have a specialist, technical or customer-facing role and who need to speak simply and powerfully to reach the hearts and minds of their audience.Objectives
By the end of the modules you will be able to:
- Recognise the difference between persuasion, influencing and manipulation
- Understand what persuasion and influencing style you naturally prefer
- Establish rapport confidently to enhance personal impact
- Select different strategies that you can use to influence situations you encounter
- Adapt your approach to your audience
- Win others over to your point of view by focusing on what matters to them •
- Immediately apply the skills you learned into your real life situations
Programme
Module 1: Assessing your style and assertiveness level
Your style – Positive and Assertive
- Identify your own natural style of influencing and communication
- Setting the context for this type of communication within your role
- Getting your ideas across in an assertive and effective way
- Aspects of Influential Communication
- How non-verbal language can influence positively and negatively
- Establishing and maintaining rapport through finding common ground
- Your personal communication style – self-analysis/skills audit
Pre-course – to consider your natural style and assertiveness level
Module 2: Persuasive behaviours & situational management
- Defining persuasiveness and what makes a person a good persuader
- Questioning techniques and active listening skills
- Persuasion tactics to shape others’ opinions and/or gain agreement
Dealing with Typical Situations
- Preparing your argument by developing an persuasive strategy
- Research - know your topic and your facts
- How to handle sensitive and difficult issues
The Way forward
- Summary, review and taking the new ideas back to your workplace
Pre-course – To consider a work issue which does or has caused you difficulties?
Duration (in days)
2Location | Dates | Price exc. VAT | Status | |
---|---|---|---|---|
Online | 12 Apr 2021 | £240.00 |
Online 12 Apr 2021 £240.00 exc. VAT
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Available
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Please call us for the next available date for this course. Dates are added regularly and may not appear on this list. Tel: 020 7256 6668