Emotional Intelligence and Resilience


One day

Suitable for

Those who manage people and who want to explore new ways of handling and understanding their relationships with colleagues and team members.


By the end of the course you will be able to:

  • Clearly understand what Emotional Intelligence/Resilience is
  • Understand yourself better through a deeper understanding of human behaviour
  • Recognise your own emotional triggers as well as those of other people
  • Develop some actions to successfully build resilience, both in the workplace, in the team and in your home life
  • Be more sensitive to how other people see things
  • Communicate more effectively in a sympathetic manner
  • Adapt your behaviour to gain the mostfrom individual situations


Introduction &Workshop Objectives

What is Emotional Intelligence (EI) and Resilience

  • Defining EI and resilience
  • How it works
  • Factors affecting resilience
  • Assessing your own EI /resilience

Steps to Resilience

  • Understand resilience
  • Understand self and others
  • Understand the tools that can help
  • Implementing a strategy including:
    • Tuning in to our emotional state
    • Tuning in to other people’s emotionalstate

Understanding Resilience

  • The four dimensions to resilience


  • Understanding social side ofresilience
  • The key areas to build socialresilience


  • Understanding the emotional side ofresilience
  • The key areas to build emotionalresilience


  • Understanding the mental side ofresilience
  • The key areas to build mentalresilience


  • The key areas to build physicalresilience
  • Understanding the physical side ofresilience

Behaviour and Leadership

  • The role of resilience in leadership
  • The importance of understanding selfand others for leadership
  • Controlling disruptive emotions
  • Resolving emotional exchanges instressful situations

The way forward

  • Taking ideas back to the workplaceand putting them into action

Duration (in days)


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Location Dates Price exc. VAT   Status
Please call us for the next available date for this course. Dates are added regularly and may not appear on this list. Tel: 020 7256 6668