Duration

One day public open course – or run for your own in-house group

Suitable for

Anyone who would like to take more control to improve their impact, effectiveness and credibility. Those who want to project a positive, self-assured image that builds rapport and gains professional co-operation

Objectives

By the end of the course you will be able to:

• Exhibit confidence and understand how to practise self-assurance as a ’norm’
• Develop strategies for creating win:win solutions
• Recognise and apply assertiveness and understand your rights and responsibilities
• Identify different behavioural styles and work with them
• Make and refuse requests effectively and with courtesy
• Use body language as an effective communication tool

Programme

Introduction & Workshop Objectives

• Today’s programme
• Your objectives for the day

Self esteem

• Identify how you feel about yourself
• Exploring your core beliefs and strengths
• Mechanisms for raising and maintaining self-worth
• Maintaining a positive outlook and overcoming a negative perspective
• Improving self-awareness

Assertiveness

• Exploring passive, aggressive and assertive behavioural styles
• Understanding your rights and those of others
• Accepting and honouring your responsibilities
• Finding balance in the workplace

Behavioural styles

• Identify your own and others’ behaviours
• Use your knowledge to work more effectively
• Awareness of body language and personality types

Making and refusing requests

• Understand the principles to maintain effectiveness and avoid overload
• How to make requests or putting your point across without fear
• How to say ‘No’ effectively and offer solutions

The way forward

• Taking ideas back to the workplace and putting them into action

Duration (in days)