Managing People Effectively - Level 1


One day

Suitable for

Anyone responsible for the performance of an individual or a team.


By the end of the course you will be able to:

  • Apply desirable behaviours and useful management tools
  • Understand the role of a good manager
  • Assess what is already working well to build on your current successes
  • Clarify performance expectations with your staff
  • Attain results through setting objectives
  • Improve the way you communicate by gaining understanding through questioning and listening
  • Appreciate the importance of delegation and ensure that you execute successful delegation
  • Deliver motivational and developmental feedback
  • Appreciate the power of motivation


Introduction & Workshop Objectives

  • Establish what you want to achieve

Characteristics of an Effective Manager

  • What is already going well?
  • Identify and role model appropriate and desirable behaviours


  • Defining expectations
  • Observing performance
  • Measuring output

Setting Objectives and Measuring Results

  • How to set SMART objectives

Communication - Questioning and Listening

  • Skills for getting information
  • Listening - the critical element of communication

Effective Delegation

  • Why should you delegate?
  • Main Steps for successful delegation

Delivering Effective Feedback

  • Motivational
  • Developmental


  • The key to gaining optimum performance from your team

The Way Forward

  • Taking ideas back to the workplace and putting them into action

Duration (in days)


Show the next months in

Location Dates Price exc. VAT   Status
Please call us for the next available date for this course. Dates are added regularly and may not appear on this list. Tel: 020 7256 6668