Duration

One day

Suitable for

Objectives

By the end of the course you will be able to:

• Apply desirable behaviours and useful management tools
• Understand the role of a good manager
• Assess what is already working well to build on your current successes
• Clarify performance expectations with your staff
• Attain results through setting objectives
• Improve the way you communicate by gaining understanding through questioning and listening
• Appreciate the importance of delegation and ensure that you execute successful delegation
• Deliver motivational and developmental feedback
• Appreciate the power of motivation

Programme

Introduction & Workshop Objectives

• Establish what you want to achieve

Characteristics of an Effective Manager

• What is already going well?
• Identify and role model appropriate and desirable behaviours

Performance

• Defining expectations
• Observing performance
• Measuring output

Setting Objectives and Measuring Results

• How to set SMART objectives

Communication - Questioning and Listening

• Skills for getting information
• Listening - the critical element of communication

Effective Delegation

• Why should you delegate?
• Main Steps for successful delegation

Delivering Effective Feedback

• Motivational
• Developmental

Motivation

• The key to gaining optimum performance from your team

The Way Forward

• Taking ideas back to the workplace and putting them into action

Duration (in days)