Managing People Effectively - Level 1

Duration

One day

Suitable for

Anyone responsible for the performance of an individual or a team.

Objectives

By the end of the course you will be able to:

  • Apply desirable behaviours and useful management tools
  • Understand the role of a good manager
  • Assess what is already working well to build on your current successes
  • Clarify performance expectations with your staff
  • Attain results through setting objectives
  • Improve the way you communicate by gaining understanding through questioning and listening
  • Appreciate the importance of delegation and ensure that you execute successful delegation
  • Deliver motivational and developmental feedback
  • Appreciate the power of motivation

Programme

Introduction & Workshop Objectives

  • Establish what you want to achieve

Characteristics of an Effective Manager

  • What is already going well?
  • Identify and role model appropriate and desirable behaviours

Performance

  • Defining expectations
  • Observing performance
  • Measuring output

Setting Objectives and Measuring Results

  • How to set SMART objectives

Communication - Questioning and Listening

  • Skills for getting information
  • Listening - the critical element of communication

Effective Delegation

  • Why should you delegate?
  • Main Steps for successful delegation

Delivering Effective Feedback

  • Motivational
  • Developmental

Motivation

  • The key to gaining optimum performance from your team

The Way Forward

  • Taking ideas back to the workplace and putting them into action

Duration (in days)

1

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Location Dates Price exc. VAT   Status
Please call us for the next available date for this course. Dates are added regularly and may not appear on this list. Tel: 020 7256 6668