Module 1 - Introduction and Workshop Objectives, 08 Jun 2022

Module 2 - The Role of the Receptionist, 08 Jun 2022

Module 3 - The Essentials of Good Telephone Manners, 08 Jun 2022

Module 4 - The Link Between Attitude and Performance, 08 Jun 2022

Module 1: Responsibilities and Behaviours of an Effective Manager , 13 Jun 2022

Module 2: Teamwork & Raising Performance and Setting Objectives, 13 Jun 2022

Module 3: Delegation, Motivation and Engagement, 13 Jun 2022

Module 1: Introduction and Workshop Objectives, 14 Jun 2022

Module 2: Planning your Writing, 14 Jun 2022

Module 3: Creating your Voice, 15 Jun 2022

Module 1: Critical Building Blocks – Interpersonal and Communication Skills, 14 Jun 2022

Module 2: Further Critical Building Block - Assertiveness Skills and Applying your Skills, 14 Jun 2022

Module 3: How to Deploy your Skills to Build Lasting Positive Relationships - Value Differences, Influence, Receive Feedback and Improving Relationships, 14 Jun 2022

Module 1: Introduction & Objectives, 16 Jun 2022

Module 2: Reviewing the Principles of Speedwriting, 16 Jun 2022

Module 1: Customer Service – Getting it Great and Getting it Right, 17 Jun 2022

Module 2: Telephone Skills – Tone, Pace and Techniques, 17 Jun 2022

Module 3: A Positive Mental Attitude – Keeping Yourself Sane, 17 Jun 2022

Module 1: Developing Self Esteem , 24 Jun 2022

Module 2: Assertiveness and How to Apply It , 24 Jun 2022

Module 3: Behaviour and Control , 24 Jun 2022

Module 1: Principles, Planning, and Skills, 27 Jun 2022

Module 2: Successful Negotiations in Practice, 27 Jun 2022

Report Writing - Module 1, 04 Jul 2022

Report Writing - Module 2, 04 Jul 2022

Report Writing - Module 3, 05 Jul 2022

Module 4: Leaders vs Managers and Leadership Styles, 04 Jul 2022

Module 5: Constructive Feedback and Performance Conversations, 04 Jul 2022

Module 6: Leaders as Coach - An Introduction, 04 Jul 2022

Module 1: Supervisory Skills, 05 Jul 2022

Module 2 - Enhancing your Credibility & Delegation / Giving Instructions, 05 Jul 2022

Module 3 - Motivation & Giving Effective Feedback, 05 Jul 2022

Essential Elements of a Successful Meeting, 13 Jul 2022

Preparing to Take Minutes, 13 Jul 2022

The Theory of Minute Taking, 13 Jul 2022

Practice and Techniques, 13 Jul 2022

Module 1 - The Role of the PA / Executive Assistant, 20 Jul 2022

Module 2 - Being Assertive, Professional and Confident, 20 Jul 2022

Module 3 - Developing Confidence, 20 Jul 2022

Module 1 - Behaviour, Yours and Theirs!, 22 Jul 2022

Module 2 - Communication and Rapport, 22 Jul 2022

Module 3 - How to Deal with Difficult Situations, 22 Jul 2022

Module 1: Mapping Your Role , 02 Aug 2022

Module 2: Your Place in the Team , 02 Aug 2022

Module 3: Your Personal Brand & Communication, 02 Aug 2022

Module 4: Planning to Succeed , 02 Aug 2022

Module 5: Decisions, Problem Solving and Projects, 03 Aug 2022

Module 6: Leading Within the Team , 03 Aug 2022

Module 7: Developing an Effective Presentational style , 03 Aug 2022

Presentation Skills: Module 1, 05 Aug 2022

Presentation Skills: Module 2, 05 Aug 2022

Module 1: Principles, 11 Aug 2022

Module 2: Planning for Success, 11 Aug 2022

Module 3: Putting your Plan into Action, 12 Aug 2022

Module 1: Introduction & Objectives, 17 Aug 2022

Module 2: Reviewing the Principles of Speedwriting, 17 Aug 2022

Module 1: Critical Building Blocks – Interpersonal and Communication Skills, 24 Aug 2022

Module 2: Further Critical Building Block - Assertiveness Skills and Applying your Skills, 24 Aug 2022

Module 3: How to Deploy your Skills to Build Lasting Positive Relationships - Value Differences, Influence, Receive Feedback and Improving Relationships, 24 Aug 2022

Module 1: Responsibilities and Behaviours of an Effective Manager , 25 Aug 2022

Module 2: Teamwork & Raising Performance and Setting Objectives, 25 Aug 2022

Module 3: Delegation, Motivation and Engagement, 25 Aug 2022

Module 1: Customer Service – Getting it Great and Getting it Right, 26 Aug 2022

Module 2: Telephone Skills – Tone, Pace and Techniques, 26 Aug 2022

Module 3: A Positive Mental Attitude – Keeping Yourself Sane, 26 Aug 2022

Module 1: Introduction and Workshop Objectives, 05 Sep 2022

Module 2: Planning your Writing, 05 Sep 2022

Module 3: Creating your Voice, 06 Sep 2022

Module 1 - The Role of the PA / Executive Assistant, 07 Sep 2022

Module 2 - Being Assertive, Professional and Confident, 07 Sep 2022

Module 3 - Developing Confidence, 07 Sep 2022

Module 1: Principles, Planning, and Skills, 16 Sep 2022

Module 2: Successful Negotiations in Practice, 16 Sep 2022

Module 4: Leaders vs Managers and Leadership Styles, 19 Sep 2022

Module 5: Constructive Feedback and Performance Conversations, 19 Sep 2022

Module 6: Leaders as Coach - An Introduction, 19 Sep 2022

Module 1: Supervisory Skills, 20 Sep 2022

Module 2 - Enhancing your Credibility & Delegation / Giving Instructions, 20 Sep 2022

Module 3 - Motivation & Giving Effective Feedback, 20 Sep 2022

Module 1: Assessing your Style and Assertiveness Level , 23 Sep 2022

Module 2: Persuasive Behaviours & Situational Management, 23 Sep 2022

Essential Elements of a Successful Meeting, 29 Sep 2022

Preparing to Take Minutes, 29 Sep 2022

The Theory of Minute Taking, 29 Sep 2022

Practice and Techniques, 29 Sep 2022

Module 1 - Behaviour, Yours and Theirs!, 30 Sep 2022

Module 2 - Communication and Rapport, 30 Sep 2022

Module 3 - How to Deal with Difficult Situations, 30 Sep 2022

Presentation Skills: Module 1, 03 Oct 2022

Presentation Skills: Module 2, 03 Oct 2022

Report Writing - Module 1, 06 Oct 2022

Report Writing - Module 2, 06 Oct 2022

Report Writing - Module 3, 07 Oct 2022

Module 1, 10 Oct 2022

Module 2, 10 Oct 2022

Module 1: Responsibilities and Behaviours of an Effective Manager , 13 Oct 2022

Module 2: Teamwork & Raising Performance and Setting Objectives, 13 Oct 2022

Module 3: Delegation, Motivation and Engagement, 13 Oct 2022

Module 1: Critical Building Blocks – Interpersonal and Communication Skills, 14 Oct 2022

Module 2: Further Critical Building Block - Assertiveness Skills and Applying your Skills, 14 Oct 2022

Module 3: How to Deploy your Skills to Build Lasting Positive Relationships - Value Differences, Influence, Receive Feedback and Improving Relationships, 14 Oct 2022

Module 1: Introduction & Objectives, 20 Oct 2022

Module 2: Reviewing the Principles of Speedwriting, 20 Oct 2022

Module 1: Customer Service – Getting it Great and Getting it Right, 24 Oct 2022

Module 2: Telephone Skills – Tone, Pace and Techniques, 24 Oct 2022

Module 3: A Positive Mental Attitude – Keeping Yourself Sane, 24 Oct 2022

Module 1: Mapping Your Role , 25 Oct 2022

Module 2: Your Place in the Team , 25 Oct 2022

Module 3: Your Personal Brand & Communication, 25 Oct 2022

Module 4: Planning to Succeed , 25 Oct 2022

Module 5: Decisions, Problem Solving and Projects, 26 Oct 2022

Module 6: Leading Within the Team , 26 Oct 2022

Module 7: Developing an Effective Presentational style , 26 Oct 2022

Module 1 - Introduction and Workshop Objectives, 27 Oct 2022

Module 2 - The Role of the Receptionist, 27 Oct 2022

Module 3 - The Essentials of Good Telephone Manners, 27 Oct 2022

Module 4 - The Link Between Attitude and Performance, 27 Oct 2022

Module 1: Developing Self Esteem , 31 Oct 2022

Module 2: Assertiveness and How to Apply It , 31 Oct 2022

Module 3: Behaviour and Control , 31 Oct 2022

Module 1 - The Role of the PA / Executive Assistant, 10 Nov 2022

Module 2 - Being Assertive, Professional and Confident, 10 Nov 2022

Module 3 - Developing Confidence, 10 Nov 2022

Module 1: Introduction and Workshop Objectives, 14 Nov 2022

Module 2: Planning your Writing, 14 Nov 2022

Module 3: Creating your Voice, 15 Nov 2022

Essential Elements of a Successful Meeting, 17 Nov 2022

Preparing to Take Minutes, 17 Nov 2022

The Theory of Minute Taking, 17 Nov 2022

Practice and Techniques, 17 Nov 2022

Module 4: Leaders vs Managers and Leadership Styles, 17 Nov 2022

Module 5: Constructive Feedback and Performance Conversations, 17 Nov 2022

Module 6: Leaders as Coach - An Introduction, 17 Nov 2022

Module 1: Supervisory Skills, 18 Nov 2022

Module 2 - Enhancing your Credibility & Delegation / Giving Instructions, 18 Nov 2022

Module 3 - Motivation & Giving Effective Feedback, 18 Nov 2022

Module 1: Assessing your Style and Assertiveness Level , 21 Nov 2022

Module 2: Persuasive Behaviours & Situational Management, 21 Nov 2022

Module 1 - Behaviour, Yours and Theirs!, 25 Nov 2022

Module 2 - Communication and Rapport, 25 Nov 2022

Module 3 - How to Deal with Difficult Situations, 25 Nov 2022

Module 1: Principles, 28 Nov 2022

Module 2: Planning for Success, 28 Nov 2022

Module 3: Putting your Plan into Action, 29 Nov 2022

Module 1: Principles, Planning, and Skills, 01 Dec 2022

Module 2: Successful Negotiations in Practice, 01 Dec 2022

Module 1: Critical Building Blocks – Interpersonal and Communication Skills, 01 Dec 2022

Module 2: Further Critical Building Block - Assertiveness Skills and Applying your Skills, 01 Dec 2022

Module 3: How to Deploy your Skills to Build Lasting Positive Relationships - Value Differences, Influence, Receive Feedback and Improving Relationships, 01 Dec 2022

Module 1: Responsibilities and Behaviours of an Effective Manager , 02 Dec 2022

Module 2: Teamwork & Raising Performance and Setting Objectives, 02 Dec 2022

Module 3: Delegation, Motivation and Engagement, 02 Dec 2022

Module 1, 02 Dec 2022

Module 2, 02 Dec 2022

Module 1: Customer Service – Getting it Great and Getting it Right, 05 Dec 2022

Module 2: Telephone Skills – Tone, Pace and Techniques, 05 Dec 2022

Module 3: A Positive Mental Attitude – Keeping Yourself Sane, 05 Dec 2022

Presentation Skills: Module 1, 07 Dec 2022

Presentation Skills: Module 2, 07 Dec 2022

Module 1: Introduction & Objectives, 08 Dec 2022

Module 2: Reviewing the Principles of Speedwriting, 08 Dec 2022

Module 1: Developing Self Esteem , 16 Dec 2022

Module 2: Assertiveness and How to Apply It , 16 Dec 2022

Module 3: Behaviour and Control , 16 Dec 2022