Popular Courses
Learning is a lifelong activity that enhances our understanding of people, the world around us and provides us with better opportunities for a lifetime. Improving personal effectiveness empowers your performance, engages others and contributes greatly to reducing stress levels and enhancing your quality of life.
Book Now and Bring a Buddy for Half price – any course
Get great value – book a course and bring a colleague along to the same course for half price. All courses qualify – just call us on 020 7256 6668 to book the date and get your discount.
Better Business Writing
Suitable for: Anyone, at any level, who wants to produce clearer and more powerful written communication appropriate to their audience. It is designed to improve your writing structure, style, and tone for every type of document you create.
Budgeting for Business
Suitable for: Anyone in business, without an accounting and finance background, who needs to talk to customers, colleagues or stakeholder about finance OR who needs to understand and manage business finance more effectively.
Dealing Effectively with Difficult People
Suitable for: Anyone who wants to be more confident and professional when dealing with ‘difficult people’ situations at work. Whether dealing with customers, colleagues, supervisors or subordinates – this day will give you practical ways to deal with these tricky situations and gain positive outcomes.
Developing Self Esteem and Assertiveness
Suitable for: Anyone who would like to feel more in control of situations and to reach for agreed outcomes through improving their impact, effectiveness and credibility. Those who want to project a positive, self-assured image, even under pressure and who need to build rapport and gain professional co-operation.
Effective Interpersonal Skills
Suitable for: Individuals that would like to enhance their performance by improving their communication skills and working relationships with colleagues, clients or their team.
Executive Assistant/PA Advanced Masterclass (2 days)
Suitable for: Personal Assistants, senior secretaries, management assistants and executive assistants who are looking to develop their role and make a notable impact. The aims are to enhance your skills and insights and gain up-to-date techniques in line with the higher-level responsibilities and the changing expectations in the current environment.
Executive PA – Developing your Role
Suitable for: Individuals who are intending to become or are newly appointed and beginning to develop their role as a PA.
Managing People Effectively Level 1
Suitable for: Aspiring or newly appointed managers or those at any level who have had little or no formal training or who want a refresher. Understand your responsibilities for performance and gain the principles and practice to establish and maintain a motivated team that gets results.
Managing People Effectively Level 2
Suitable for: Anyone who has done our Managing People Effectively Level 1 and middle/senior managers, with little or no formal training or who are looking to update their skills. Add an extra dimension to your own performance and that of your team and incorporate leadership into your management style.
Minutes and Meetings
Suitable for: Every individual who is required to organise meetings – face to face or virtual – and to circulate agendas, take full or abbreviated records of discussions and distribute pertinent notes or full minutes. Now more than ever it is essential to capture key information as accurately and as quickly as possible. This programme will give you the essential practical skills and confidence to do just that.
Negotiation Skills
Suitable for: Anyone who wants to improve their negotiating skills and outcomes. What you learn will give you a confident approach whether you’re looking for the best possible deal, building stronger relationships, or a balance of both. Negotiation is a true life-skill, and the techniques and tips you’ll acquire can be applied every day of your life, in almost all interactions and circumstances. And they can be enjoyable, motivating, and rewarding.
Persuading and Influencing Skills
Suitable for: Anyone who needs to get their point across in a persuasive way to initiate change, impel action or defuse difficult situations. It is relevant both for managers who want to get their team onside or those who have a specialist, technical or customer-facing role and who need to speak simply and powerfully to reach the hearts and minds of their audience
Professional Receptionist – Your Company’s Image Matters!
Suitable for: Anyone representing the company in a front line reception position, or who is expected to deputise in this important role from time to time, and who needs to make the right impact on the front desk.
Project Management – An Introduction
Suitable for: Anyone who wants to gain a good grounding or a refresher in managing and controlling projects they may be working on or are responsible for. ‘Projects’ cover a huge range of activities, both personal and professional, and these modules will equip you with the confidence, skills, and know-how to optimise and succeed with every project you undertake.
Report Writing
Suitable for: Anyone, at any level, who wants to produce clear and compelling reports that will influence decision-making and initiate action. Different formats, styles and content are explored and techniques shared that will make report-writing easier, more efficient, and more effective.
Speed Writing
Suitable for: Anyone working in today’s fast-paced environment who needs to take notes quickly and accurately at meetings, briefings or on the telephone. If you dread the question, “Will you take notes?” this is for you! A quick to learn note-taking method that gives you techniques to use immediately with confidence. Your aptitude and speed will continue to develop as you use the techniques and especially by compiling your own short forms for frequently used specialist terms.
Supervisory Skills
Suitable for: Supervisors, First Line Managers and Team Leaders of all types of teams – Virtual teams working remotely or teams working in the same location, as these core skills are key where ever your staff are located.
Time Management
Suitable for: Anyone who wants to exercise more control over their own time and tasks to achieve their goals at the end of each day. This will act as an introduction or a reminder of good practice in prioritising and time management to help you power through work with less stress