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SUITABLE FOR: Supervisors, first Level Managers and Team Leaders who have been in the role for a short time. It is for everyone who would like to gain a better understanding of what is involved in managing effectively and improve their skills ranging from enhancing their credibility to delegation, motivation and giving and taking criticism.






By the end of the course delegates will be able to:


  • Understand what it means to supervise and manage effectively

  • Know how to get the results and performance your staff are capable of

  • Understand how to communicate more effectively and listen properly

  • Understand how to establish or enhance your credibility

  • Understand effective delegation techniques

  • Enhance your ability to motivate your staff

  • Appreciate the importance of and how to give effective feedback

  • Create an Action Plan for the future


Introduction & Workshop Objectives

  • Finding out what you want to achieve today

Role of Supervisor

  • Activities an effective Supervisor is involved in

  • Action Centred Leadership

Strengths and Limitations

  • Identifying your personal Strengths and areas for development

Communicating effectively

  • What is communication?

  • Why it can go wrong so often and how to avoid it

  • Importance of Listening

Enhancing your credibility

  • How can you establish or enhance credibility

Delegation / Giving Instructions

  • Why should we delegate?

  • Steps of successful delegation

  • Avoiding reverse delegation


  • What motivates you?

  • Key Principles of Staff Motivation

  • Test yourself: How well do you motivate?

  • Tips on how to motivate others


  • Two types of feedback – what they are, when to use, and where to use

  • Giving and taking criticism

Summary and Close

  • Reviewing the main Learning Points from today

  • Creating an Action Plan for the future





telephone: 020 7256 6668


Salisbury House London Wall London EC2M 5QQ

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