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SUPERVISORY SKILLS     One Day Course 
 

SUITABLE FOR: Supervisors, first Level Managers and Team Leaders who have been in the role for a short time. It is for everyone who would like to gain a better understanding of what is involved in managing effectively and improve their skills ranging from enhancing their credibility to delegation, motivation and giving and taking criticism.

 

OBJECTIVES:
 

 

PROGRAMME:

 

By the end of the course delegates will be able to:

 

  • Understand what it means to supervise and manage effectively

  • Know how to get the results and performance your staff are capable of

  • Understand how to communicate more effectively and listen properly

  • Understand how to establish or enhance your credibility

  • Understand effective delegation techniques

  • Enhance your ability to motivate your staff

  • Appreciate the importance of and how to give effective feedback

  • Create an Action Plan for the future

 

Introduction & Workshop Objectives

  • Finding out what you want to achieve today

Role of Supervisor

  • Activities an effective Supervisor is involved in

  • Action Centred Leadership

Strengths and Limitations

  • Identifying your personal Strengths and areas for development

Communicating effectively

  • What is communication?

  • Why it can go wrong so often and how to avoid it

  • Importance of Listening

Enhancing your credibility

  • How can you establish or enhance credibility

Delegation / Giving Instructions

  • Why should we delegate?

  • Steps of successful delegation

  • Avoiding reverse delegation

Motivation

  • What motivates you?

  • Key Principles of Staff Motivation

  • Test yourself: How well do you motivate?

  • Tips on how to motivate others

Feedback

  • Two types of feedback – what they are, when to use, and where to use

  • Giving and taking criticism

Summary and Close

  • Reviewing the main Learning Points from today

  • Creating an Action Plan for the future

 

 

     
 

GBC LEARNING

telephone: 020 7256 6668

email: enquiries@gbclearning.co.uk

Salisbury House London Wall London EC2M 5QQ

  About GBC Learning

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