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PROFESSIONAL RECEPTIONIST
    Your Company's Image Matters!
 
 One Day Course 
 

SUITABLE FOR:  Anyone in a position to do presentations that win or lose business and who wants to perform at their very best externally to or internally.   If you want to build confidence and creative skills which empower you and your team, inspire your presentation content and develop a successful presentation style, this is for you. The result – confident, successful business pitches.

 

OBJECTIVES:
 

 

PROGRAMME:

 

By the end of the course delegates will be able to:

 

  • Understand the importance of the receptionist role

  • Get a full awareness of what is involved in being a receptionist

  • Increase their confidence in performing their role

  • Understand the importance of having the right attitude

  • Learn how to make a first impression people remember

  • Understand what is involved in best telephone practice and how to acquire a confident and friendly telephone manner

  • Develop strategies for dealing with difficult people and situations

  • Refresh their existing skills and gain new skills needed in this important role.

 

Introduction & Workshop Objectives

  • Finding out what you want to achieve today

  • Identifying your personal strengths and areas for development

The link between Attitude and Performance

  • What forms a good or wrong attitude?

  • How does your attitude and motivation affect your performance?

  • What can you do to improve your attitude when you have a ‘bad’ day

The Role of the Receptionist

  • How do you feel in your role?

  • What are your main tasks?

  • What does your role involve in the wider organisational context?

  • The importance of first impression

  • Your handshake, personal presentation & body language and communication skills

The Essentials of good Telephone manners

  • What is part of good telephone manners

  • The importance of your voice, how you speak and what you say

  • Taking and handling messages

What you need to keep in mind

  • The importance of the Company Image

  • The importance of interacting with Clients/Colleagues

  • The Reception Area

Handling difficult People/Callers

 

Practise your telephone skills

 

Summary and Close

  • Review the main Learning Points from the workshop

Creating an Action Plan for the future

 

     
 

GBC LEARNING

telephone: 020 7256 6668

email: enquiries@gbclearning.co.uk

Salisbury House London Wall London EC2M 5QQ

  About GBC Learning

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