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SUITABLE FOR  Secretaries, PAs and those in a support role, who wish to – and know they can – develop their role to increase the contribution they make to their managers, team and organisation.   Our managers have numerous strengths – as do we.  Together we can be an effective team by complementing each others’ strengths, weaknesses and style of working.






By the end of the course delegates will be able to:


  • Be able to develop good working relationships with your manager(s).

  • Set up systems to manage resources, people and time.

  • Improve your communication skills.

  • Have strategies to influence and persuade others of your ideas.

  • Understand your manager’s style of working.

  • Enhance office performance


Setting the context

  • What are we going to cover today?

  • What brings you here and what do you want from the day?

Defining your role & responsibilities       

  • Self perception – of us and our contribution.

  • Skills needed for success.

  • How to develop the role.

Working with your manager as a team

  • What is an effective team?

  • What is an effective working relationship built on?

  • What do we want from our managers?

Gaining control of the workload – helping to organise your manager

  • Self analysis.  How do we spend our working day?

  • Reactive and proactive working – achieving the balance.

  • Creating an awareness of time-stealers and how to control them.

Persuading and influencing others to your ideas

  • The need to actively listen – and how to do so.

  • What type of question can we ask – to help achieve results?

  • The three steps to take - to help persuade others.

Your manager’s style of working

  • Do you support a Type A or Type B boss?

  • How to give maximum support to each type.

Conclusion and recap of key learning points




telephone: 020 7256 6668


Salisbury House London Wall London EC2M 5QQ

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