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One Day Course 

SUITABLE FOR People moving from a junior office position to one where they will take on more responsibility and a wider range of activities. It will also suit more experienced individuals moving from specialist roles such as receptionist to a wider administrative position.






By the end of the course delegates will be able to:

  • Increase employee motivation, engagement and morale

  • Understand the role of the secretary/administrator and know the skills required for this position

  • Know what’s needed to build a successful working relationship with your manager

  • Understand how to communicate more confidently

  • Learn diary management skills and how to manage your time better

  • Understand how to organise meetings

  • Learn about minutes of meetings and what’s involved in taking them.



  • What are we going to cover today?

  • What are my priorities for the day?

Changing office roles

  • How and why the office and office roles are changing

  • Understanding the role of management and where I fit in

  • Building a successful working relationship with my manager – working in partnership

Communication Skills

  • What is assertive behaviour?

  • Giving feedback to our managers and other team members

  • Learning to say ‘no’

Time management tips

  • Managing myself, my manager and my workload

  • Managing diaries

  • Looking at symptoms of poor time-management and how they can be overcome

  • Setting priorities and meeting deadlines

  • To do lists, planners and other tools


  • Organising them

  • Minutes – what they are and how to take them

The way forward

  • Key learning – review of practical tips to take back to the workplace




telephone: 020 7256 6668


Salisbury House London Wall London EC2M 5QQ

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