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One Day Course 

SUITABLE FOR: for those who have just been promoted or are about to be promoted to their first, or possibly their second, line management role.






By the end of the course delegates will be able to:


  • Understand their rights and responsibilities in assertiveness

  • Understand more clearly your role and responsibilities

  • Cope well with the shift to a managerial position

  • Appreciate the skills needed to motivate and get the best from the team

  • Communicate more effectively with all members of the team

  • Recognise that different people need different techniques

  • Delegate effectively and provide accurate feedback.





Introduction and workshop objectives

  • Creating an action plan to take away at the end of the course

The role of a manager

  • What is your role and what are your responsibilities?

Being a manager

  • Managerial styles and behaviour

How to get the best from your team

  • Elements of a good team?

  • Setting, communicating and achieving objectives


  • What motivation is?

  • Key principles of motivation

  • Checklist for motivating team members

Effective delegation

  • Benefits of delegation

  • Improve your delegation


  • What is feedback and why is it a valuable management tool?

Tips for newly appointed managers

Summary and close

  • Reviewing the main learning points

  • Finalising individual action plans




telephone: 020 7256 6668


Salisbury House London Wall London EC2M 5QQ

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