View all courses


Course Dates

Book your course

Contact us









One Day Course 

SUITABLE FOR:  for anyone who has responsibility for managing or supervising the performance of an individual or a team. The course provides a robust framework of skills for managers at every level. In addition to the standard management tools, the programme supports the manager who wishes to revisit the principles of role modeling appropriate managerial behaviours. The key objective is to get the best from your people through support, encouragement and effective coaching.




By the end of the course delegates will be able to:


  • Understand the characteristics of an effective manager

  • Attain results through effectively managing people

  • Learn a framework for the performance review

  • Understand the team through Situational Leadership

  • Distinguish between and deliver motivational and developmental feedback

  • Develop a coaching style

  • Establish how to deal with conflict more effectively

  • Create an Action Plan for the future




Introduction & Workshop Objectives

  • Establishing what you want to achieve

Characteristics and Responsibilities of an effective Manager

  • Identify key management areas using the John Adair model

  • Providing effective Direction

  • Behavioural Characteristics of a good Manager

  • Leadership Styles

Coaching, Motivation, Delegation – Improving Performance and Engagement

  • Increase Motivation and Engagement

  • Coaching individuals to reach their peak performance

  • Practice Coaching

  • Delegating guidelines

Managing Performance – Running Effective Appraisals

  • What is Performance Management?

  • Performance Review / Appraisal

  • Performance Expectations and Measuring output

  • Setting effective Objectives – SMART

  • Developing skills required for a quality appraisal

  • Constructive Performance Conversations

Conflict Management

  • Why is it important for line managers?

  • Effective Communication

  • Giving constructive Feedback

  • Dealing with difficult conversations

Action Planning

  • Commit to actions for the future

  • Start now


Summary and close




telephone: 020 7256 6668


Salisbury House London Wall London EC2M 5QQ

  About GBC Learning

  Terms of Business