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FROM PA to EXECUTIVE PA    2 Day Course 

      2 Day Executive Assistant/PA Advanced Masterclass

 

SUITABLE FOR:  PAs, senior secretaries, management assistants and executive assistants who are looking to develop their role, improve their skills and seriously enhance their performance.

 

OBJECTIVES:

 

By the end of the course delegates will be able to:

 

  • Understand the role of the Executive PA and others’ expectations

  • Know how to build a more successful working relationship with your manager

  • Understand the principles of assertive behaviour and how to communicate confidently

  • Be able to plan and monitor ongoing tasks and projects successfully

  • Be confident to contribute effectively in meetings

  • Know how to manage your time more effectively

  • Be able to develop your role and take accountability

  • Have tips and techniques for analysing problems and making decisions.

 

 

 

PROGRAMME:

 

The Role of the PA / Executive Assistant

  • What skills and qualities you need to provide the proactive support your manager expects

  • Knowledge & awareness of the Four Working Styles

  • Identifying your strengths and aspects for development

Understanding the reality of your job

  • Analysing your role

  • Diary management

  • Managing yourself, your manager and the workload

  • Setting priorities and achieving deadlines

Preparing and presenting information

  • On your own behalf / on behalf of your executive

Decision making / problem solving

  • Developing a logical and objective approach

  • Looking at a decision from all point of view

  • Increase lateral thinking skills

Building confidence and assertiveness

  • What is assertive behaviour and how to apply it

  • Communicating more effectively

  • Positive thinking building on a firm foundation

Taking more control and responsibility

  • Coping with “unreasonable” demands

  • Managing interruptions

  • Prioritising your work

  • Successful delegating

Managing small projects / events

  • How to plan and think ahead for success

  • Tools and techniques to use

Leadership motivation tools

  • Increasing your motivation to lead

Controlling your anger before it controls you

  • Understand what causes your anger

  • Manage and reduce your angry reactions

  • Use problem solving / communication skills

Action Planning

  • Working out a well-developed plan for change to transform your role and performance

 

     
 

GBC LEARNING

telephone: 020 7256 6668

email: enquiries@gbclearning.co.uk

Salisbury House London Wall London EC2M 5QQ

  About GBC Learning

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