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FROM PA to EXECUTIVE PA    2 Day Course 

      2 Day Executive Assistant/PA Advanced Masterclass


SUITABLE FOR:  PAs, senior secretaries, management assistants and executive assistants who are looking to develop their role, improve their skills and seriously enhance their performance.




By the end of the course delegates will be able to:


  • Understand the role of the Executive PA and others’ expectations

  • Know how to build a more successful working relationship with your manager

  • Understand the principles of assertive behaviour and how to communicate confidently

  • Be able to plan and monitor ongoing tasks and projects successfully

  • Be confident to contribute effectively in meetings

  • Know how to manage your time more effectively

  • Be able to develop your role and take accountability

  • Have tips and techniques for analysing problems and making decisions.






The Role of the PA / Executive Assistant

  • What skills and qualities you need to provide the proactive support your manager expects

  • Knowledge & awareness of the Four Working Styles

  • Identifying your strengths and aspects for development

Understanding the reality of your job

  • Analysing your role

  • Diary management

  • Managing yourself, your manager and the workload

  • Setting priorities and achieving deadlines

Preparing and presenting information

  • On your own behalf / on behalf of your executive

Decision making / problem solving

  • Developing a logical and objective approach

  • Looking at a decision from all point of view

  • Increase lateral thinking skills

Building confidence and assertiveness

  • What is assertive behaviour and how to apply it

  • Communicating more effectively

  • Positive thinking building on a firm foundation

Taking more control and responsibility

  • Coping with “unreasonable” demands

  • Managing interruptions

  • Prioritising your work

  • Successful delegating

Managing small projects / events

  • How to plan and think ahead for success

  • Tools and techniques to use

Leadership motivation tools

  • Increasing your motivation to lead

Controlling your anger before it controls you

  • Understand what causes your anger

  • Manage and reduce your angry reactions

  • Use problem solving / communication skills

Action Planning

  • Working out a well-developed plan for change to transform your role and performance




telephone: 020 7256 6668


Salisbury House London Wall London EC2M 5QQ

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