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EXECUTIVE PA -  Developing your role
    
One Day Course 
 

SUITABLE FOR: : PA’s and secretaries who are looking to develop their role and improve their skills

 

 

OBJECTIVES:

 

By the end of the course delegates will be able to:

Understand the role of the Executive PA and know the skills required for this position

Know how to build a successful working relationship with your manager

Understand the principles of assertive behaviour and how to communicate confidently

Know how to manage your time more effectively

Be ready to take on more responsibility

Have tips and techniques for analysing problems and making decisions.

 

PROGRAMME:

 

Introduction

  • What are we going to cover today?

  • What are my priorities for the day?

The role of the PA / Executive Assistant

  • How and why the role is changing

  • What skills will help me to provide the proactive support my manager needs

  • What do I want from my role?

  • Understanding the role of management and where I fit in

  • Building a successful working relationship with my manager – working in partnership

Being Assertive

  • What is assertive behaviour?

  • Giving feedback to our managers and other team members

  • Learning to say ‘no’

Time management tips

  • Managing myself, my manager and my workload

  • Looking at symptoms of poor time-management and how they can be overcome

  • Setting priorities and meeting deadlines

  • To do lists, planners and other tools

Taking more control and responsibility

  • Solving problems effectively and with confidence

  • Making decisions in your manager’s absence

  • Using initiative to get the task done

The way forward

  • Key learning – review of practical tips to take back to the workplace

 

     
 

GBC LEARNING

telephone: 020 7256 6668

email: enquiries@gbclearning.co.uk

Salisbury House London Wall London EC2M 5QQ

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