Executive Assistant/PA Advanced Masterclass
09 – 10 Sep 2019 [change course]

  1. 1: Course
  2. 2: Attendees
  3. 3: Terms
  4. 4: Confirm & Pay

Register for this Course

Duration

Two day

Suitable for

PAs, senior secretaries, management assistants and executive assistants who are looking to develop their role. The aims are to improve their skills and gain up- to-date techniques and tactics in line with their higher level responsibilities and the changing expectations of the PA/EA role.

Location

Canary Wharf

Objectives

By the end of the course you will be able to:

  • Redefine your role as an Executive PA and understand others’ expectations
  • Apply new techniques to build a more successful working relationship with your manager
  • Practise the principles of assertive behaviour and communicate confidently and credibly
  • Plan and monitor ongoing tasks and projects successfully
  • Contribute effectively within meetings
  • Manage your time more effectively
  • Develop tips and techniques for analysing problems and making decisions
  • Develop your role and take accountability

Programme

Introduction & workshop objectives

The Role of the PA / Executive Assistant

  • What skills and qualities you need to provide the proactive support your manager expects
  • Knowledge of the Four Working Styles
  • Identifying your strengths and aspects for development

Understanding the reality of your job

  • Analysing your role
  • Diary management
  • Managing your workload and your manager
  • Setting priorities and achieving deadlines

Preparing and presenting information

  • On your own behalf / on behalf of your executive

Decision making / problem solving

  • Developing a logical and objective approach
  • Looking at a decision from all points of view
  • Increase lateral thinking skills

Building confidence and assertiveness

  • What is assertive behaviour and how to apply it
  • Communicating more effectively
  • Positive thinking building on a firm foundation

Taking more control and responsibility

  • Coping with “unreasonable” demands
  • Managing interruptions
  • Prioritising your work
  • Successful delegating

Managing small projects / events

  • How to plan and think ahead for success
  • Tools and techniques to use

Leadership motivation tools

  • Increasing your motivation to lead

Controlling and Diffusing your Anger

  • Understand what causes your anger
  • Manage and reduce your angry reactions
  • Use problem solving / communication skills

The way forward

  • Working out a well-developed plan for change to transform your role and performance

Duration (in days)

2
Course Price per Person GBP exc. VAT Attendees
Executive Assistant/PA Advanced Masterclass
09 – 10 Sep 2019
Price per Person: £750.00 exc. VAT
£750.00
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